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Best Buy ends high-priced restocking fees

Shane McGlaun | Dec 20, 2010 11:06 AM CST

I think I can speak for everyone when I say restocking fees suck. We all know it doesn't really cost companies 10% or more of what the purchase price of a gadget is to restock them. Those fees are just a way for the company to help talk us into keeping the gadgets we really don't like and would return if we didn't have to pay a fee. Best Buy has announced it has finally stopped being such a douche and eliminated restocking fees.

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The fees were killed off on December 18 and the store will even refund you that restocking fee if you made a return in the 30 days or so prior to the 18th and were charged 10% or 15%. The old restocking fees were 10% of the price on an iPhone and 15% on other electronic devices like notebooks, TVs, GPS devices and more. Those high fees could add up to some really big losses for the consumer.

An email that Best Buy sent to stores across the country ended up in the hands of The Consumerist and it read:

" Effective Saturday, Dec. 18, the 15 percent restocking fee will no longer apply to computers (including notebooks, tablets and iPads), projectors, camcorders, digital cameras, radar detectors, GPS navigation, in-car video systems, DJ equipment and lighting, or Pro-Audio equipment. The 10 percent restocking fee will no longer apply to iPhones. Restocking fees shouldn't be charged for any returns of these products going forward.
This policy change is being made because we want to be the best destination for gifts and technology. To do that we need to make it easy for our customers to return product when they need to, which will give them one more reason to love Best Buy."

Continue reading: Best Buy ends high-priced restocking fees (full post)

iiNet announce the opening of an R&D facility

Anthony Garreffa | Nov 23, 2010 10:53 PM CST

This is not something I thought an ISP in Australia would open, an R&D facility, but iiNet seem to be on a roll here, with acquisitions, customer satisfaction, products on offer and competitive pricing/allowance, they're really smashing down the walls of broadband hell that have kept this country in the dark ages of broadband for years.

Continue reading: iiNet announce the opening of an R&D facility (full post)

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