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Google apologizes for Nexus 4 delays, blames LG

LG gets the blame from Google for poor Nexus 4 stock, delays

By Anthony Garreffa from Dec 18, 2012 @ 2:31 CST

Google's Nexus 4 smartphone is one of the best smartphones on the market, and if you're lucky enough to get one, you treasure it. But, stock has been so up and down lately, and it looks like Google just can't get enough of them into consumers' hands.


Google UK and Ireland Managing Director Dan Cobley took to his Google+ page to explain what has been happening, where he blamed LG on their "scarce and erratic" supplies to Google, admitting that their communication had been flawed. Cobley took it a step further personally offering "an unreserved apology" to Nexus 4 buyers, calling the delays "unacceptable", and he has promised to work "through the nights and weekends" to resolve the issue.

There should hopefully be some shipments heading out before Christmas, and for the full statement from Cobley, read below:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.



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