OLED buyer becomes victim of Amazon scam, receives broken 240Hz OLED screen instead of 540Hz OLED they initially ordered

An unfortunate OLED monitor buyer has become one of many victims surrounding Amazon's faulty return system. Ph9ntasy on the PCMR subreddit complained about an Amazon order that was not fulfilled correctly and revealed they received a damaged 240Hz ROG Swift XG27AQDMG OLED display instead of the ROG Swift PG27AQWP-W OLED 540Hz 1440p display they initially ordered.

The faulty order gets even more complicated when the Reddit user revealed that the monitor was shipped to a different country, away from the US, and they had to spend $368 on shipping alone. The unfortunate Amazon customer was able to make contact with Amazon, and Amazon was willing to send a refund, but only on one condition, the monitor needed to be returned to one of their US-based locations. This was detrimental as shipping the monitor back would reportedly cost $600.

Receiving a product you didn't order from Amazon has been a problem that has grown over the past few years due to Amazon's faulty return system. Thieves have learned to exploit Amazon's refund-first, ask questions later approach, by purchasing a product and then returning the box with a counterfeit item inside. Thieves are able to get away with this because Amazon employees often don't check the package contents inside. Worse still, these items can be recirculated back into Amazon's warehouses as new items, which is likely how this situation occurred.

Unfortunately, there is no easy way to avoid this problem other than shopping at a retailer other than Amazon. The Redditor reportedly stated that the order was fulfilled directly by Amazon itself and not through a third-party seller.