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EA changes its mind about offering refunds for SimCity customers

EA decides users can't receive a refund for their SimCity purchase

By: Trace Hagan from Mar 8, 2013 @ 14:23 CST

The latest news surrounding the numerous problems plaguing the SimCity launch is that EA has changed its mind about refunds. A post authored March 5 by EA Global community manager Marcel Hatam said, "If you regrettably feel that we let you down, you can - of course - request a refund for your order at"


Numerous Redditors have said that they were receiving refunds as late as yesterday afternoon. Currently users are reporting that Origin CSRs are saying that they cannot provide a refund. The original post, seen above, has been amended to point users to the return policy. Origin's Twitter account also tweeted the following:

Regarding recent confusion: In general we do not offer refunds on digital download games. Please review our policy

The return policy states: "As a general policy, EA does not offer refunds on any products downloaded through Origin."

Yesterday we reported that an Origin CSR threatened a customer with a ban when he suggested that he might dispute a charge with his bank. Origin tweeted the following to dispel the rumor people might be banned for requesting a refund:

Regarding a rumor: We will not ban players for requesting refunds. Please review our returns & cancellations policy:

The SimCity launch problems continue to plague the game. EA needs to get its act together or they risk alienating their user-base. We will, of course, keep you up-to-date on the latest news about SimCity, EA, and gaming in general.


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