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EA refused refund and threatened SimCity customer with Origin ban

EA declines customer request for refund, threatens Origin ban if user disputes transaction

By: Trace Hagan from Mar 7, 2013 @ 13:28 CST

Many people are upset by the launch issues that SimCity has suffered from since its release on Tuesday. Some have gone so far as to request refunds, though EA doesn't seem to want to issue them, despite a statement from EA's global community manager saying that users could request one.


Of course requesting a refund doesn't mean that a user will get one. "If you regrettably feel that we left you down, you can of course request a refund for your order at, though we are currently still in the process of resolving this issue."

One extremely unhappy customer posted a transcript (see above) of his chat with Origin support. The support agent declined his refund request, to which he suggested he might ask his bank for one. The chat agent responded that disputing the charge would result in an Origin account ban.

EA is working on fixing the problem by patching servers and bringing more online, though it's not clear to what effect these patches have had. We'll keep you up-to-date on the ongoing SimCity launch problems.

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