ORIGIN has announced a new way to contact their customer support. The new method is a bit different than most companies and should help users reach technical support in the most convenient way possible. ORIGIN's Nexus client will allow users to chat with technical support while in-game or on the desktop.
Along with contacting support, the client will allow users to chat with friends, take screenshots and video, and live broadcast gameplay. A nice feature of being able to contact support in-game is the ability to be looking at exactly what isn't working while talking to support. This allows you to get the best description of the problem.
Kevin Wasielewski, CEO and co-founder of ORIGIN PC:
ORIGIN PC's focus has always been to provide the best PC experience to our customers and we are proud to continue our legacy of providing the best support in the PC industry. Thanks to the great client from the Xfire team, ORIGIN Nexus makes it even more convenient for our customers to contact us without ever having to leave their game, and we're really excited to be the first and only company to offer this new level of support in our industry.
Chat is available to users during normal business hours. This means you can reach out to ORIGIN's in-game support from 9:30 a.m. to 5:30 p.m. EST. More information about the new feature can be found on the ORIGIN Nexus webpage.
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