HTC cancelling Vive orders over payment processing problems

HTC Vive orders being cancelled, with technical issues with payment processing systems and customers' banks.

Published Sat, Apr 2 2016 4:30 PM CDT   |   Updated Tue, Nov 3 2020 12:00 PM CST

Oculus has had its fair share of issues with the Rift and its launch, with customers meant to have their VR headsets shipped on March 28 - but due to various issues, it didn't happen. Well, now HTC is experiencing their own issues with their Vive headset.

HTC cancelling Vive orders over payment processing problems |

HTC is experiencing technical issues with their payment processing system and customers' banks, which are seeing some preorders for the Vive being cancelled, and real life tears shed. Road to VR has had more than one person tell them that after preordering their Vive, they have had it cancelled due to the aforementioned payment processing issues.

In the last 24 hours, customers began receiving cancellation notice emails from HTC - which are stemming from the 3 digit security code on the back of consumers' cards missing from the transaction. I've had issues with my Rift shipment (still not processed, still no payment done - so if this happens for the Vive I will be crying myself to sleep tonight).


Anthony joined the TweakTown team in 2010 and has since reviewed 100s of graphics cards. Anthony is a long time PC enthusiast with a passion of hate for games built around consoles. FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with custom-built PCs. His addiction to GPU tech is unwavering.

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