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ING Netherlands introduces voice-based mobile payments

Use your... voice to make mobile payments?

By: Michael Hatamoto from Jul 29, 2015 @ 18:39 CDT

Members of the ING Netherlands bank can now test a new mobile banking service that allows them to log in and pay using their voice. The unique system, powered by Nuance, went live earlier in the week, and is supported by Apple iOS and Google Android.


The ING Netherlands mobile banking app activated voice-driven payments so customers no longer need to enter a PIN number or password while shopping. The app compares a stored voice recording that is used to verify each time a person says a simple phrase.

Fraudulent voice activations can be saved, and ING Netherlands will be able to help reduce fraud.

Supporters say mouth movement and vocal sounds can be a more distinct way to recognize someone - even more unique than a person's fingerprint. It seems like a clever offering at a time when banks and mobile phone makers want to be prepared for an expected increase in mobile payments.

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