Good customer service stories are so rare in PC hardware these days that when one shows up, we can't just skip it. Double-South8863 posted to r/pcmasterrace on September 26, saying that one stick in his G.Skill Trident Z5 Neo RGB 64GB DDR5-6000 kit died at the beginning of the month. He purchased the kit open-box on eBay back in May 2025 for $150. After confirming the fault across two different systems, he ran it on a single 32GB stick for a few days before finally sending the kit in for an RMA. Approximately two weeks later, G.Skill shipped him a full replacement.
Surprisingly, the same 64GB kit is currently listed on Amazon for $1,199. G.Skill's own warranty terms would've allowed the company to refund the original $150 purchase price instead, something that satisfies most warranty obligations, and I'll admit, if I were in G.Skill's shoes watching DDR5 prices skyrocket this year, a refund would've been the cheap way out.
Rather, they sent a working kit worth eight times the original price. "I will never buy any RAM other than G.Skill for as long as I live," Double-South wrote, meaning G.Skill got a lifelong customer.
This year, RAM has become one of the worst categories to need warranty support in. We have tracked 64GB DDR5-6000 kits priced higher than a PlayStation 5 sold for earlier this year, and 128GB kits have been seen retailing for over $4,200, largely due to AI-fueled DRAM shortages that aren't expected to improve before 2028.
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It also differs remarkably from how some other manufacturers have handled similar situations lately. Just recently, PNY denied a warranty claim on a melted RTX 5090 over a cable-origin technicality that wasn't even mentioned in the company's own written policy, leaving the customer helpless in the situation.
