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Ubisoft responds to launching a Steam game without any downloadable game files

Ubisoft has released Heroes of Might & Magic 3 on Steam, and buyers report that the actual game files aren't included with their purchase.

Ubisoft responds to launching a Steam game without any downloadable game files
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Tech and Science Editor
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TL;DR: Ubisoft released Heroes of Might & Magic 3 on Steam without including game files, delivering a 23.49 KB dummy executable that errors on launch. Buyers reported the issue and review-bombed the listing to 80% negative. Ubisoft says the problem is fixed and apologized; fans want compensation for affected purchasers.
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Ubisoft accidentally released a Steam version of Heroes of Might & Magic 3 that doesn't actually include the game, meaning buyers who finalized payment didn't receive any game files.

Ubisoft responds to launching a Steam game without any downloadable game files 3

The original 1999 edition of the strategy classic, complete with its two expansions, was finally promised on Steam in a Gamescom 2026 announcement. Instead of receiving the game, as anyone would expect after buying it, users received a 23.49 KB file that throws a "dummy executable" error when launched. The same error was reported several times in the reviews section on the Steam listing.

Understandably, the scam hasn't boded well for buyers, resulting in review bombing that has brought the game down to an 80% negative rating. Fans are pointing to GOG's Complete Edition as the only working version, currently on sale.

Ubisoft responds to launching a Steam game without any downloadable game files 1

Following these reports from buyers, Ubisoft has issued an official response in a reply from the official Heroes of Might & Magic 3 X account.

"Thank you to everyone who brought this to our attention. We investigated the issue and can confirm it has now been resolved. We appreciate the community's patience and reports while we worked on a fix and apologise for any inconvenience caused," wrote the X Might and Magic X account

Frequently Asked Questions

Open a question for an answer from TweakTown's coverage of this news, or ask your own below.

Question #1

Which Steam buyers were affected by the missing Heroes of Might & Magic 3 files — anyone who purchased at launch or only certain purchasers?

Question #2

What exactly did users receive instead of the game files when they downloaded the Steam release?

They received a 23.49 KB file instead of the game files. The tiny file produces a "dummy executable" error when launched, as reported in multiple Steam reviews.
Question #3

How did Ubisoft respond publicly after reports of the dummy executable and missing files?

Question #4

Has Ubisoft confirmed whether the Steam listing now contains the full Heroes of Might & Magic 3 files?

Have a question about this content not listed here? Ask below and TweakBot will answer it.

While it is great to see a swift response from Ubisoft, unfortunately, the damage has already been done to those players. It would be great to see the Might and Magic X account provide the impacted buyers with additional compensation in the form of a unique in-game cosmetic or title, etc, as simply resolving the issue for future buyers doesn't rectify what was experienced by Heroes of Might & Magic 3's most passionate fans - the fans that purchased the game as soon as it was available.

Photo of the Heroes of Might and Magic III Complete PC Game

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News Source:pcgamer.com

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About the author

Tech and Science Editor

Jak joined TweakTown in 2017 and has since reviewed 100s of new tech products and kept us informed daily on the latest science, space, and artificial intelligence news. Jak's love for science, space, and technology, and, more specifically, PC gaming, began at 10 years old. It was the day his dad showed him how to play Age of Empires on an old Compaq PC. Ever since that day, Jak fell in love with games and the progression of the technology industry in all its forms.

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