Comcast pays $2.3m to FCC for customer mischarges

Comcast agrees to pay $2.3m to FCC for mischarging customers as investigation concludes.

@seanridgeley
Published Tue, Oct 11 2016 2:24 PM CDT   |   Updated Tue, Nov 3 2020 11:58 AM CST

Cable and internet giant Comcast has agreed to pay $2.3 million to the Federal Communications Commission (FCC) to settle an investigation that accused it of mischarging customers for services and equipment they never requested.

Comcast pays $2.3m to FCC for customer mischarges | TweakTown.com

The FCC began the investigation nearly two years ago after noticing a potentially consistent pattern of mischarges.

In addition to the fine, Comcast is required to implement a five-year compliance plan that will ensure it follows the law to the letter by training employees better, offering customers the ability to block changes to their account without consent, designing a program that deals with disputes efficiently, and more.

Comcast claims the FCC failed to provide evidence of their claims. And while it admits its customer service "should have been better and our bills clearer, and that customers have at times been unnecessarily frustrated or confused", the company says it was committed to making the requested changes before the investigation began.

NEWS SOURCE:consumerist.com

Sean has a background in journalism, and has been using that to write about gaming and tech since 2008 - first for Neoseeker, then Rage3D, and now, TweakTown. As News Editor, Sean's job is to supply regular stories on the latest happenings in the tech world. He also writes tweak guides to help you get the most out of your PC games and hardware.

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