Crucial offers a $250 refund for a RAM kit that costs $1,800, forgets to ship back the working module

Q: If only one module in a dual-module kit fails, does Crucial require you to send back the entire kit for RMA?

Yes. In the reported case Crucial required the customer to send back the entire 2x64GB kit even though only one of the two modules had failed as part of the RMA process.

Q: How does this Crucial warranty situation relate to Micron’s exit from the consumer SSD and RAM business?

The warranty issue stems directly from Micron’s announced exit from the Crucial consumer SSD and RAM business, which the article says led Crucial to stop making consumer RAM and cite that change when denying a replacement. Although Micron had promised warranties would continue to be honored, the article reports that once replacement stock runs out Crucial is offering refunds based on original purchase price rather than current market value, leaving customers undercompensated.

Q: Which other memory or SSD vendors are mentioned as having similar replacement/refund problems in recent coverage?

The article mentions Samsung and SK Hynix as having similar replacement/refund problems, and it also names Micron as facing warranty complaints in the same period.

Crucial is again in the spotlight for warranty drama, as they offered a customer just $250 for a RAM kit that currently costs nearly $1,800!

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Hassam Nasir

Tech Reporter

Published Aug 18, 2026 3:20 PM CDT

2 minutes & 15 seconds read time

TL;DR: A Crucial customer was offered only $259.99 for a failed 128GB DDR5 (2x64GB) kit now selling for about $1,800 after Crucial stopped making consumer RAM; Crucial required return of the whole kit despite one module working and is refunding purchase price rather than current market value.

Voice: Hassam NasirSpeed

0:00 / 3:40

It doesn't look like it's a great time to be a Crucial customer, as this is the second warranty complaint we have seen against Crucial in the same week. In this latest one, a Reddit user posted in the r/homelab subreddit about their terrible warranty experience with Crucial.

Apparently, Crucial offered the customer a refund of just $259.99 for a failed 128GB (2x64GB) DDR5 kit that now sells for around $1,800 at major retailers. That's just 14% of the current value, and assuming the customer accepts, they would have to buy a replacement at the inflated RAM prices. It's the second warranty complaint of this nature we have covered recently, and it's playing out identically to the first case.

Crucial initially approved an RMA and promised a replacement within 14 to 21 business days. After the customer shipped the RAM to Crucial, the company changed its mind. The reason they gave is that they have stopped making RAM for the consumer market. So, instead, they offered a refund based on what the customer originally paid. However, that refund is roughly 14 percent of what a comparable kit costs right now.

Crucial offers a $250 refund for a RAM kit that costs $1,800, forgets to ship back the working module 2

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The other wrinkle is that only one of the two 64GB modules had actually failed. Crucial required the customer to send back the entire kit anyway as part of the RMA process. Later, the company suggested they might find the working module in the warehouse and ship it back if it hadn't already been disposed of. That doesn't inspire a lot of confidence if you're the customer, and from Crucial, it's a highly unprofessional way of dealing with a warranty.

Crucial offers a $250 refund for a RAM kit that costs $1,800, forgets to ship back the working module 1

All of this is happening because Micron announced in December it was exiting the Crucial consumer business to focus on AI-driven enterprise memory. When that announcement came, the company promised warranties would continue to be honored, and gamers will not be left high and dry. However, these recent cases show what that promise is worth once stock runs out.

Crucial offers a $250 refund for a RAM kit that costs $1,800, forgets to ship back the working module 3

We have seen this pattern before too. YouTuber Louis Rossmann had the same problem with Samsung over a failed SSD warranty. Samsung initially refused to replace it while still selling the same drive on Amazon at significantly higher prices. Rossmann eventually got Samsung to refund him at the current market value, but only after pushing back hard and threatening to sue.

Crucial, however, hasn't budged at all, despite multiple customers coming forward with similar complaints on Reddit recently. They're sticking to refunding the original purchase price and calling it done. SK Hynix is dealing with similar complaints. They're running low on replacement SSDs, so they're offering refunds instead of replacements.

With Samsung, SK Hynix, and Micron all facing warranty complaints around the same time, the question of what a warranty is actually worth in 2026 is becoming hard to ignore. A price-fixing lawsuit was already filed against all three earlier this year, and this kind of treatment isn't likely to help.

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