Technology content trusted in North America and globally since 1999
8,589 Reviews & Articles | 67,094 News Posts

Used Model S has Autopilot feature remotely disabled by Tesla

Tesla's reasoning? The new owner did NOT pay for the feature, now they have to cough up $8000

By Anthony Garreffa on Feb 7, 2020 09:48 pm CST - 2 mins, 23 secs reading time

Tesla has just performed a very sneaky move on a new Tesla Model S electric car owner, where the company remotely disabled the Autopilot function of the vehicle after the new owner purchased the Model S at an auction held by Tesla.

used-model-has-autopilot-feature-remotely-disabled-by-tesla_03

Tesla has said that the new owner "did not pay" for these features, so they are not allowed to use them... unless they pay, of course -- and a hefty $8000, too. The Model S in question was traded into a dealership with Autopilot enabled from its previous owner, sold to the new owner with all of the bells and whistles, but then Tesla remotely disabled the Autopilot feature.

For other hardware-based upgrades like the 4WD and all-wheel drive options, or even the adaptive cruise control, they stay with the vehicle no matter what. But Tesla can remotely disable software-based functions like the self-driving Autopilot feature, where owner 'Alec' is now frustrated. Alex purchased the car with both the Enhanced Autopilot and Full Self Driving Mode features enabled, with Jalopnik reporting that they've reviewed the documents from the car dealership itself.

Alec purchased the car in December 2019 with these features enabled, with the car dealership listing the Model S with both of the features. But, what the dealer didn't know is that Tesla "independently conducted" a software "audit" of the Model S post-sale, and disabled the features in its December update.

The car was picked up on December 20, with its nifty Enhanced Autopilot and Full Self Driving Mode features completely disabled by Tesla remotely.

Alec reached out to Tesla customer support, which responded with: "Tesla has recent identified instances of customers being incorrectly configured for Autopilot versions that they did not pay for. Since, there was an audit done to correct these instances. Your vehicle is one of the vehicles that was incorrectly configured for Autopilot. We looked back at your purchase history and unfortunately Full-Self Driving was not a feature that you had paid for. We apologize for the confusion. If you are still interested in having those additional features we can begin the process to purchase the upgrade".

But now if Alec wants those features remotely activated again, he'll have to cough up $8000 -- but the problem is he paid for the car and those features enabled, he shouldn't have to pay Tesla to enable them.

What this story illustrates is the new issues we'll run into with second hand car sales on cars with software-based features that can be enabled and disabled by the manufacturer. Tesla shouldn't be disabling these features if they're paid for, it's not some kind of limited time feature -- it's a damn $8000 upgrade that they're trying to profit on, twice.

Buy at Amazon

One Day I'll Own a Tesla T Shirt Color Style Options

TodayYesterday7 days ago30 days ago
Buy at Amazon
$12.00$12.00-
* Prices last scanned on 2/22/2020 at 12:59 pm CST - prices may not be accurate, click links above for the latest price.
Anthony Garreffa

ABOUT THE AUTHOR - Anthony Garreffa

Anthony is a long time PC enthusiast with a passion of hate for games to be built around consoles. With FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with high-end, custom-built PCs. His addiction to GPU technology is unwavering, and with next-gen NVIDIA GPUs about to launch alongside 4K 144Hz HDR G-Sync gaming monitors and BFGDs (65-inch 4K 120Hz HDR G-Sync TVs) there has never been a time to be more excited about technology.

NEWS SOURCE:jalopnik.com

Related Tags