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Delta Airlines files lawsuit against CrowdStrike, the team behind the world's largest IT outage

Delta Air Lines on Friday officially filed a lawsuit against CrowdStrike, the cybersecurity company responsible for the world's largest IT outage.

Delta Airlines files lawsuit against CrowdStrike, the team behind the world's largest IT outage
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Junior Editor
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CrowdStrike, the company behind the software that caused the largest IT outage in history has been hit with a lawsuit by Delta Airlines, after the IT outage caused millions of Windows machines to be thrown into boot loops and as a result, Delta lost hundreds of millions of dollars.

Delta Airlines files lawsuit against CrowdStrike, the team behind the world's largest IT outage 16561565

It was back in early August that Delta Airlines CEO sat down for an interview and fired off accusations at CrowdStrike for its catastrophic IT failure. For those that don't know, CrowdStrike is a cybersecurity company that provides security solutions that operate within the kernel of Windows machines. CrowdStrike rolled out an update to its Falcon sensor (the company's cybersecurity software), and since this update contained a faulty driver, approximately 8.5 million Windows machines around the world were thrown into bootloops that required in-person remediation.

Delta Airlines was hit the hardest of any airline, and according to the company's CEO, the airline had to manually reset 40,000 servers and cancel more than 7,000 flights. In early August, the company's CEO said it hired a new legal team to pursue damages from CrowdStrike as it claims it has sustained approximately $500 million in damages from the outage.

The new lawsuit against CrowdStrike was filed in Georgia and states Delta's revenue reduced by $380 million and brought $170 million in costs. Additionally, reports indicate Delta had disabled automatic updates from CrowdStrike, but the faulty update reached the airline's systems anyway.

"CrowdStrike caused a global catastrophe because it cut corners, took shortcuts, and circumvented the very testing and certification processes it advertised, for its own benefit and profit," Delta said in its complaint. "If CrowdStrike had tested the Faulty Update on even one computer before deployment, the computer would have crashed."

"While we aimed to reach a business resolution that puts customers first, Delta has chosen a different path," a CrowdStrike spokesperson told CNBC in an email. "Delta's claims are based on disproven misinformation, demonstrate a lack of understanding of how modern cybersecurity works, and reflect a desperate attempt to shift blame for its slow recovery away from its failure to modernize its antiquated IT infrastructure."

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NEWS SOURCE:cnbc.com
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Junior Editor

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Jak joined the TweakTown team in 2017 and has since reviewed 100s of new tech products and kept us informed daily on the latest science, space, and artificial intelligence news. Jak's love for science, space, and technology, and, more specifically, PC gaming, began at 10 years old. It was the day his dad showed him how to play Age of Empires on an old Compaq PC. Ever since that day, Jak fell in love with games and the progression of the technology industry in all its forms.

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