Dell charging 16.25 UK pounds to install free web browser 'Firefox'

Mozilla stunned after hearing a fee charge for installing Firefox and currently seeking legal advice.

Published Thu, Mar 6 2014 6:10 AM CST   |   Updated Tue, Nov 3 2020 12:18 PM CST

Before confirming the order, a buyer found out that Dell was charging an amount to install a free and open source web browser 'Firefox'. It was found that the PC builder has an option to install Mozilla Firefox on behalf of the buyer for a new PC if the buyer agrees to pay £16.25. Dell even put this as an option to select in its 'additional software' pre-purchase custom options selection list.

Dell charging 16.25 UK pounds to install free web browser 'Firefox' |

The Mozilla Foundation has started investigating once they've received this report. The company behind Firefox said that they are consulting with legal teams, though the process is in a very early stage.

As of now, Dell did not make any comment.

Firefox is a browser where you don't really need to have a good deal of computer know-how to install the software. Dell however is charging this amount just to install a free software. Should system builders and PC makers charge an amount to install a software that's free and open source?


After being a long time PC enthusiast and a former contributor for many Indian based PC and Tech forums, Roshan now joins TweakTown covering tech news and also any developments from India. Like many enthusiasts, with years of being involved in many Indian tech forums and running his own tech site, he's commonly referred by his forum nickname 'The Sorcerer' by many old and new fellow PC enthusiasts, followed by few companies from time to time. He's also the winner of the TweakTown's Computex 2012 Taipei trip. If any free time is left, Roshan prefers to play FPS games.

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