Telstra is really stretching out lately - another news bit, that they are upgrading their online bill payment facilities after research showed online payment as the preferred method of customers paying their phone bills.
Telstra's research was the result of Pure Profile's August 2010 sample of 1250 Australian's aged over 18, from both regional and metropolitan areas. Karen Ganschow, executive director of relationship marketing and online, said that the research they had showed 85 percent of Australian's preferred simple transactions on their PC or mobile phone, rather than in person or on the phone.
She added, "The average Australian has entered a new age of embracing online in their day to day lives. More than a third of us go online daily to perform simple transactions - such as paying bills or checking account information - with 10 per cent using the net up to four times a day to perform these tasks."