Sony, Microsoft, and Nintendo make big changes to auto-renewal in UK

Microsoft, Sony, and Nintendo change their auto-renewal subscription policies following a 3-year pro-consumer investigation.

Published Wed, Apr 13 2022 2:16 PM CDT   |   Updated Fri, May 6 2022 2:02 AM CDT

Prompted by a three-year investigation from government watchdog agency the Competition and Markets Authority, gaming's Big Three have all adjusted their auto-renewal policies in the United Kingdom.

Sony, Microsoft, and Nintendo make big changes to auto-renewal in UK 3 |

At the behest of a CMA investigation started in 2019, Sony, Microsoft, and Nintendo have changed subscription auto-renewal charging policies in the UK. Microsoft and Sony will no longer charge consumers indefinitely if they are not logging in and using associated services like Xbox Game Pass, Xbox LIVE, PlayStation Now, and PlayStation Plus.

Sony's policy sees the company contacting users and reminding them to turn off auto-billing, which will be manually turned off if users are inactive for 24 months.

Nintendo's adjustments were a bit different but nonetheless welcome. Nintendo Switch Online subscriptions will no longer be sold in the UK with auto-renewal turned on in an effort to prevent consumers from signing up into a committed contract from the get-go.

Microsoft's policy change includes transparency and information, optional refunds, reminders to stop auto-billing, and turning off auto-billing if users are inactive for 24 months.

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Derek joined the TweakTown team in 2015 and has since reviewed and played 1000s of hours of new games. Derek is absorbed with the intersection of technology and gaming, and is always looking forward to new advancements. With over six years in games journalism under his belt, Derek aims to further engage the gaming sector while taking a peek under the tech that powers it. He hopes to one day explore the stars in No Man's Sky with the magic of VR.

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