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Fitbit facing class-action lawsuit over rash caused by its Force band

Angered consumer files class action lawsuit over Fitbit Force recall, claims the company did not do enough to inform consumers about the recall.

@CharlesJGantt
Published Tue, Mar 25 2014 4:01 PM CDT   |   Updated Mon, Oct 19 2020 8:15 PM CDT

When Fitbit's recall of its Force fitness tracking bands was taken over by the US Consumer Product Safety Commission, things got serious. Over 1 million of the company's "Force" wearable fitness tracking bands were recalled in the US and Canada because they caused a rash after prolonged use to about 1.7-percent of customers. Despite this low number, Fitbit agreed to a voluntary recall, and began collecting the defective units.

Fitbit facing class-action lawsuit over rash caused by its Force band | TweakTown.com

It appears that a recall is not enough for one customer though who has now filled a class-action lawsuit against the company over allegations that it did not do enough to inform consumers about the recall. The class-action lawsuit is hoping to force Fitbit to contact every Force owner in California and offer a $130+ refund that would include shipping and tax fees. Fitbit already offers a full refund and a free shipping kit to all those who wish to go that route, so I doubt the lawsuit will have much ground to stand on once court proceedings commence.

"Based on our initial review of the lawsuit, the complaint asks for a recall of Force and a refund to consumers. Fitbit took initiative long before this complaint was filed, publicly offered refunds, and worked closely with the CPSC on its voluntary recall program. We strongly disagree with the statements about the product and the Company," Fitbit said in a statement on the matter.

NEWS SOURCE:techcrunch.com

A web developer by day, Charles comes to TweakTown after a short break from the Tech Journalism world. Formerly the Editor in Chief at TheBestCaseScenario, he now writes Maker and DIY content. Charles is a self proclaimed Maker of Things and is a major supporter of the Maker movement. In his free time, Charles likes to build just about anything, with past projects ranging from custom PC cooling control systems to 3D printers. Other expensive addictions include Photography, Astronomy and Home Automation.

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