Telstra now offer 2 year phone warranties

Telstra extend warranty on mobile phones to 24 months on all 24 month contracts, except the iPhone.

@anthony256
Published Thu, Oct 7 2010 11:15 PM CDT   |   Updated Tue, Nov 3 2020 12:33 PM CST
Telstra has to day allowed two-year warranties for all mobile phones on a 24 month contract, except Apple's iPhone after lengthly discussions with the Australian Competition and Consumer Commission.

Telstra now offer 2 year phone warranties | TweakTown.com


ACCC chairman, Graeme Samuel said in a statement today "Telstra has decided to do what's right and fair for consumers, and has been negotiating with manufacturers to bring in warranty periods that last for the length of a consumer's contract," he also added "It is important for consumers and suppliers to realise that the Trade Practices Act implies certain statutory rights into consumer contracts. Just because the manufacturer's warranty period is up, it does not mean that consumers can be hung out to dry if they are left with a faulty product and ongoing service contract."

Telstra has had success with 24 month warranties with some manufacturers, those being HTC, Blackberry and ZTE.

The obligation of the 2 year phone warranty resided with Telstra, not the phone manufacturers according to the ACCC.

The extensions to Telstra's warranty policies was sparked after an ACCC investigation last year, which had Vodafone provide 24 month warranty to phones on a 24 month contract. The ACCC is still in discussions with Optus regarding it's warranties.

The ACCC also added that although most manufacturers did honour warranties - it still had "concerns" around warranty issues with Apple's iPhone.
NEWS SOURCE:cnet.com.au

Anthony joined the TweakTown team in 2010 and has since reviewed 100s of graphics cards. Anthony is a long time PC enthusiast with a passion of hate for games built around consoles. FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with custom-built PCs. His addiction to GPU tech is unwavering.

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