TweakTown

HP printers new firmware rejects non-HP cartridges

HP's firmware update for printers stops third-party ink from working, upsets thousands of consumers.

@anthony256
Anthony Garreffa
Published Tue, Sep 20 2016 1:38 AM CDT   |   Updated Sat, Aug 8 2020 10:29 AM CDT

Not long after Samsung sold its printer business to HP, its new owner has HP printer owners up in arms over printers no longer accepting non-HP branded ink cartridges.

HP printers new firmware rejects non-HP cartridges | TweakTown.com

HP has said that in its latest firmware update, they had made changes to HP printers so that they only worked with HP-chipped cartridges, completely cutting down third-party ink manufacturers out of the picture. Dutch printer ink company 123inkt said it had over 1,000 complaints filed within 24 hours.

The company suspects that wasn't aware of a new firmware update, with the last one being in March, suggesting that the change in HP's ink cartridge compatibility was switched on just recently, after being pre-programmed in the firmware from March. 123inkt said: "The purpose of this update is to protect HP's innovations and intellectual property".

123inkt has also said that this isn't the end of third-party ink cartridges for HP printers, as they have developed new chips for its own cartridges which work with HP printers and their new firmware. These new cartridges are in production now, with 123inkt adding: "Printer manufacturers regularly execute firmware-updates, claiming that they improve the operation of the printer or solve security issues. The (un)intended result usually is that the operation of lower price private label cartridges is disturbed and error messages are triggered".

Anthony is a long time PC enthusiast with a passion of hate for games built around consoles. FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with custom-built PCs. His addiction to GPU tech is unwavering.

Related Tags

Newsletter Subscription

Latest News

View More News

Latest Reviews

View More Reviews

Latest Articles

View More Articles