Steam's no-refund policy falls foul of Australian Government

Court action likely to force Valve to change refund policy.

Published Tue, Mar 29 2016 9:32 PM CDT   |   Updated Tue, Nov 3 2020 12:00 PM CST

Steam's no-refunds policy has raised the ire of gamers for years now, but never before have they pissed off a Government. Yesterday, that all changed.

Steam's no-refund policy falls foul of Australian Government |

In an Australian court yesterday, Valve's Steam Refund Policy was found to have resulted in "misleading or deceptive conduct and made false or misleading representations to Australian consumers" in action brought by the Government's competition watchdog, the ACCC.

In an Australian-first, the court decreed that digital goods were just as subject to the same laws that govern the sale of physical goods, and the same consumer laws apply. Speaking on the court victory, ACCC Chairman Rod Sims said "The Federal Court's decision reinforces that foreign based businesses selling goods and/or services to Australian consumers can be subject to Australian Consumer Law obligations, including the consumer guarantees".

A future court hearing will discuss relief. Valve has not yet responded and Gabe probably won't personally respond to emails from Australians in future.


Ben joined the TweakTown team in 2008 and has since reviewed 100s of movies. Ben is based in Australia and has been writing entertainment based news and reviews since 2002 and for TweakTown since 2007. A student of film, Ben brings a wide understanding of the medium to the latest happenings in entertainment circles and the latest blockbuster theatrical reviews.

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