TRENDING NOW: There's a single Dogecoin holder with 28% of supply worth $23 billion

Australian telco, Kogan Mobile, kicks customer off their network for the overuse of his phone

Kogan Mobile kicks customer off their network, says he was using his phone too much.

@anthony256
Published Tue, Mar 19 2013 12:39 AM CDT   |   Updated Tue, Nov 3 2020 12:24 PM CST

Kogan Mobile is in the headlines again, this time for booting a customer off their network for abusing their mobile phone plan. The telco offers an unlimited calls and text pre-paid plan that includes 6GB of data for $29, something they launched in December last year.

Australian telco, Kogan Mobile, kicks customer off their network for the overuse of his phone | TweakTown.com

Brisbane customer, retail store manager Joel Campbell, was kicked off of the network, with Kogan claiming he was not using his service for "personal use", giving him 90 days to find a new provider. Within section 1.1 of Kogan Mobile's terms of service, they state that their network must be used for "personal use only" - the big problem is that in this seven-page ToS document, it does not state that heavy users would be kicked off of their service.

Campbell said "I have no reason to need a business phone," admitting he was a heavy user, saying that he accessed the Internet on his phone a lot during the day, but didn't think the cancellation of his service to Kogan was "warranted." He adds: "I'm paying for it. At the end of the day if I want more, I'll pay for more. It's not a loss to them."

The retail store manager has since lodged a complaint with the Telecommunications Industry Ombudsman, who are investigating the incident.

NEWS SOURCE:news.com.au

Anthony joined the TweakTown team in 2010 and has since reviewed 100s of graphics cards. Anthony is a long time PC enthusiast with a passion of hate for games built around consoles. FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with custom-built PCs. His addiction to GPU tech is unwavering.

Newsletter Subscription

Related Tags

Newsletter Subscription
Latest News
View More News
Latest Reviews
View More Reviews
Latest Articles
View More Articles