Technology content trusted in North America and globally since 1999
8,398 Reviews & Articles | 64,172 News Posts

Apple forced to give refund to Australian iPad buyers over '4G' confusion

Apple has been forced to give a refund to Australian iPad buyers afters confusion ensues re: '4G'
By Trace Hagan from Mar 28, 2012 @ 17:19 CDT

It's the new and improved iPad and it sports 4G support for increased data speeds worldwide! Well, not if you're in Australia. Australia's 4G network runs on a different frequency band than what the new iPad supports. So you can't technically get 4G in Australia, even if you do have the new iPad.


The Australian Competition and Consumer Commission (ACCC) has taken Apple to court over misleading advertising, due to the fact that the iPad doesn't operate on the 4G LTE bands that are used in Australia. "The ACCC alleges that Apple's recent promotion of the new 'iPad with WiFi + 4G' is misleading because it represents to Australian consumers that the product "iPad with WiFi + 4G" can, with a SIM card, connect to a 4G mobile data network in Australia, when this is not the case," it says.

Apple has now extended the offer to all Australian buyers of the new iPad to collect a refund if they feel they have been mislead by the advertising. This may only be the start of 4G problems for Apple. The iPad is compatible with US and Canadian 4G networks, but many European networks are planning 4G networks which fall outside the supported bands.

So Anthony, were you mislead?


Related Tags