When I received the T20 from NZXT a few weeks ago, I was actually sent two coolers in the same larger box. Initially I opened the T20 and found that there was nothing wrong with it, so I went ahead with the testing and finished up that review. I then moved over to the larger version of that cooler from the Respire series, and even though the packaging showed no damage, I found a surprise once I opened the packaging and inspected the cooler a little closer.
What I found is that the cardboard box is sufficient enough to keep things from poking in, but the plastic inner shell isn't supportive enough to hold the weight of the cooler. Because of this, if there is a dropped box on the way to your house, the cooler can move inside of the box, resulting in the base of the cooler making contact against the hardware packaged directly underneath of it, and in my instance, making for a cooler that while usable, wasn't in any shape to go through what I put a cooler through.
That being said, when I sent over an email to NZXT explaining what I had found, we discussed what happened along with an image I sent to them, and I will show you later as well, but they were very understanding and wanted to rectify this issue as soon as possible. They believed that the hardware is an issue, and I have been told that they have a solution in mind for future packaging, and are implementing it so future customers don't have the issues I did. On top of that I was sent a replacement cooler, this time without hardware in the box to be certain the cooler arrived in great condition, and it did. This all bodes well for their customer service department. Not once did I feel like it was my fault, they took the image, saw what happened, and made sure to get me a replacement, and I am positive buyers will receive the exact treatment I did if you were to have any issues.
Back to why we are all here today, the larger of the siblings in the Respire series, the T40. This time around we are looking at a cooler that is 10mm wider and 20mm deeper to provide more surface area to cool. Unlike the T20 and its three varying sized pipes, this time we are dealing with four of them, and again they are making direct contact to the processor. This is a design all of us have seen work for many manufacturers in the past.
Let's just hope this isn't a repeat of the T20, and NZXT still had something in reserve with the release of the T40.