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MSI Issues Customer Notice on Sandy Bridge Chipset Defect Issue

MSI Issues Customer Notice on Sandy Bridge Chipset Defect Issue

 

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MSI has been informed by Intel about the design issues in the Intel 6 series chipsets. According to Intel the performance of some of the Intel SATA ports on Intel 6 series products can degrade over time. MSI takes the quality of our products very serious, so at this moment we are investigating product batches that may be affected and, meanwhile, have stopped all shipments to our distributors and resellers. Additionally, we asked resellers to hold sales of the Intel 6 series based MSI products to customers until the issue can be resolved.

 

As of the 31st of January MSI informed all our distributors, retails and reseller to stop directly the sales of Intel 6 series based products of MSI and to hold any products pending shipments to customers. No need to worry in the case that you purchased an Intel 6 series based product form MSI after the 31st of January because we will take care for you. Consumers can check the section "How to get serviced".

 

We started the procedure to collect all the current stock in the market. Retailers and reseller can return their Intel 6 series MSI products they have in stock to their point of purchase (distributor) which can return the goods to the MSI distribution centers. If retailers, resellers or MSI distributors have any questions about the procedure they can contact their local MSI sales representative.

 

Affected models

 

At this moment there are only a limit models in the market based on the Intel 6 series chipset. You can identify them based on the model name in the list below.

 

MSI Mainboards

 

Intel P67: P67A-GD65, P67A-GD55, P67A-GD53, P67A-C45, P67A-C43, P67S-C43.

 

Intel H67: H67MA-ED55, H67MA-E45, H67MS-E43, H67MS-E33

 

MSI Notebooks

 

Intel HM67: GT680R

 

How to get serviced

 

We want you to have a MSI product which you can trust and rely on. This is why we have 2 choices for your purchased Intel 6 series based MSI products;

 

• Product swap: If you are confident and willing to wait we can swap your current Intel 6 series based product in a brand new MSI product which is based on the new B3 stepping of the Intel 6 series which solves the current SATA2 port issues. If you have an MSI 6 series mainboard you can - for the short term - connect your storage devices to the safe white SATA3 ports on your mainboard, for more detailed instructions please click here.

 

This MSI product you get swapped will have similar or better specs. These new MSI products will become available in April and this way you will miss your product only for a very short period of time. You can identify the new products by a clear sticker on the color box. We will release details about this procedure before the end of February.

 

• Product return: If you are not confident about your current MSI based 6 series product MSI offers you the possibility to return the product to your point of purchase which will credit you. Please make sure to back-up your personal data.

 

Hotline information

 

If you have any questions about the Intel 6 series chipset issue or if you are not sure which alternative SATA ports to use on your mainboard, or you want to know how to return your product you can always contact the MSI Hotlines in your region. Our people are ready to support you with your questions because your satisfaction is very important for us.

 

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Further Reading: Read and find more Motherboards press releases at our Motherboards PR index page.

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