Microsoft's customer satisfaction rating has plummeted to levels it hasn't seen since Windows Vista was the current operating system. Most attribute this fall of satisfaction to Microsoft's new Windows 8 operating system, which has been received by consumers with much discontent.
Windows 8.1 should hopefully help customer satisfaction recover as its rumored the much-loved Start button will be making a return along with an option to boot straight to the desktop mode. Microsoft's ACSI report has consumer satisfaction at 74 out of 100. Shortly after Vista launched, it was just 73 out of 100. In 2011, Microsoft's ACSI was at 78 out of 100 and it quickly dropped to 75 after Windows 8 launched.
David VanAmburg, director of ACSI:
It seems clear that the release of Windows 8 did not give Microsoft a significant bump, as the release of Windows 7 did, nor did it dramatically lower customer satisfaction in a rather short time frame, as the release of Vista did.
One of the issues with PC software appears to be that there is less of it out there now. While productivity software remains in demand -- Office, TurboTax, Acrobat -- with so many households that own PCs relying more and more on their tablets, smartphones and gaming systems for entertainment and recreation, the range of PC software may be shrinking, not a welcome sign for diehards [who are] still very loyal to the traditional PC.