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JD Power ranks Apple #1 for smartphone satisfaction, tough fight for second

Apple continues to be #1 in JD Power's consumer satisfaction ranking for smartphones

| Business, Financial & Legal News | Posted: Mar 22, 2013 12:31 am

J.D. Power and Associates' new study shows that Apple leads the pack when it comes to consumer satisfaction. This is the ninth time in a row that Apple has topped J.D. Power's survey, though not everything remains the same. Second place is in fierce contention by four different manufacturers.

 

TweakTown image news/2/9/29260_1_jd_power_ranks_apple_1_for_smartphone_satisfaction_tough_fight_for_second.jpg

 

Apple is the only company to be above the study average, coming in with a score of 855. Just one point behind the study average, Nokia comes in at a satisfaction rating of 795. Samsung pulls a close third with a score of 793. Just behind Samsung is Motorola with a score of 792. HTC brings up the rear with a score of 790.

 

Once you move down the list, the scores drop off. LG received a score of 744 and BlackBerry only scored 732. Interestingly enough, about 17 percent of those surveyed said that they encountered some sort of bug or glitch. Bugs and glitches really detract from the user experience and companies should probably focus heavily in these areas.

NEWS SOURCE
Engadget.com

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