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Steam handles 60,000 refund requests PER DAY

Steam is handling over 60,000 game refund requests every single day

By: Anthony Garreffa from Jun 8, 2017 @ 23:39 CDT

We all know that Steam is the digital distribution elephant in the room, but just how many game requests does Valve need to deal with each day? That would be over 60,000 - quite the number of refunds per day.


Last month Steam was dealing with just over 50,000 refund requests per day, but we're now looking at 60K per month. The latest stats show peaks of over 100,000 refunds a day, with just 9-12% of them not being addressed immediately. The average response time for a refund is 48.75 minutes to 1.45 hours... not bad at all, Valve.


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