Steam handles 60,000 refund requests PER DAY

Steam is handling over 60,000 game refund requests every single day.

Anthony Garreffa
Published Thu, Jun 8 2017 11:39 PM CDT   |   Updated Sat, Aug 8 2020 10:29 AM CDT

We all know that Steam is the digital distribution elephant in the room, but just how many game requests does Valve need to deal with each day? That would be over 60,000 - quite the number of refunds per day.

Steam handles 60,000 refund requests PER DAY |

Last month Steam was dealing with just over 50,000 refund requests per day, but we're now looking at 60K per month. The latest stats show peaks of over 100,000 refunds a day, with just 9-12% of them not being addressed immediately. The average response time for a refund is 48.75 minutes to 1.45 hours... not bad at all, Valve.


Anthony is a long time PC enthusiast with a passion of hate for games built around consoles. FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with custom-built PCs. His addiction to GPU tech is unwavering.

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