OnePlus won't replace faulty USB Type-C cable on its OnePlus 2 handset

The faulty USB Type-C cable on the OnePlus 2 is something OnePlus won't replace, sorry customers.

Published Fri, Nov 27 2015 4:15 AM CST   |   Updated Tue, Nov 3 2020 12:03 PM CST

The USB Type-C cable in the box for the OnePlus 2 smartphone has been a disaster so far, with Google engineer Benson Leung testing the cable and saying that it "may cause damage to your charger, hub or PC USB port" if used on a fast-charging device.

OnePlus won't replace faulty USB Type-C cable on its OnePlus 2 handset |

OnePlus has said that it doesn't conform to the USB Type-C 1.1 spec, and that it will refund customers - but, and this is a big but, since the cable doesn't have issues with the OnePlus 2 smartphone itself, the company will only refund customers who purchased the cable separately. Now this is a huge downer.

The company says that the USB Type-C cable works for what it was intended to, charging the OnePlus 2 smartphone. Outside of that, most people who aren't aware of the issues with the included cable could use it to charge another USB Type-C device, and possibly damage it. The included USB Type-C cable has the wrong resistor for the USB Type-C 1.1 specifications (10 k-ohms versus 56 k-ohms), so the device could draw more power than it can actually support.

A decent USB charger would stop this from happening so that your device doesn't get damaged, but OnePlus seems to not care about that. As Engadget reports, a "better solution might be to recall and replace all the cables out there", which we are in total agreeance with.


Anthony joined the TweakTown team in 2010 and has since reviewed 100s of graphics cards. Anthony is a long time PC enthusiast with a passion of hate for games built around consoles. FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with custom-built PCs. His addiction to GPU tech is unwavering.

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