Frank De Sa, CIO of Just Group, is responsible for overseeing brands such as Just Jeans, Jay Jays, Peter Alexander, Jacqui Em, Dotti and Portmans. Recently he has showcased online clothing retail at its most efficient - bragging that 1000 stores across four countries are managed by an IT team of just 45 staff, including their important online sales ventures.
Why such small staffing, you ask? De Sa says that "apparel retail knows how to do things efficiently," expanding that his extremely critical approach to IT support and infrastructure has helped the company get to wher it is today. It's not that De Sa doesn't value IT staff numbers as a whole, he says that these 45 staff are working within their means to offer brilliant service, stating that "IT is critical to the delivery of an online platform. If the culture of IT's not right, then we can only dream about a successful implementation."
Focusing on performance culture, De Sa explained that pushing workers to perform is key to success: "Whenever there's an online event like a Click Frenzy event, we basically watch with evil eye on every single transaction - what's being slow?"