As millennials embrace in-store self-service checkouts and mobile payments, there is concern that cashiers and "retail sales clerks" will one day face a reduced number of open positions. Twenty percent of millennials would choose to use self-checkout or mobile payments and avoid interacting with cashiers, according to a survey from Retale.
Eighty-five percent of survey respondents confirm using a self-checkout lane, with the number increasing up to 91 percent among millennials. Meanwhile, 26 percent of millennials "want to be able to pay at self-service kiosks using mobile devices," though may have to wait a while. Retail stores don't tend to embrace technology rapidly, and it will be a steady rollout in the coming years.
Apple Pay has successfully attracted banks and credit card companies, retailers and consumers - and there is growing interest in mobile payments. It will take time for shoppers and retailers to adjust to newer technologies, but it seems inevitable that more solutions will become available in the future.
Last updated: Apr 6, 2020 at 08:43 pm CDT
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