Technology content trusted in North America and globally since 1999
8,583 Reviews & Articles | 66,987 News Posts

Comcast stuffs customers bill up, changes his name to "A**hole"

Comcast digs itself a deeper hole by changing one of its customer's first names to "A**hole"

By Anthony Garreffa | Jan 29, 2015 12:39 am CST

One of Comcast's customers in Spokane, Washington won't be too happy with his bill. Ricardo Brown received his last bill, but his first name was misspelled as "Asshole".


Comcast has confirmed to Ars Technica that the name was genuinely misspelled, and that the company is looking into technology solutions so that this will never happen again. Comcast is also looking at its internal training methods for its representatives, so that customers are treated with respect. Ricardo had this happen after he and his wife decided to cancel their Comcast TV service.

When the press started getting a hold of the story, Comcast contacted Brown saying that the employee responsible for the name change would be fired. On top of that, the $60 cancellation fee they had to pay would be waived, and that the account name would be corrected. An update to BoardingArea's story stated that Comcast "offer[ed] her a full refund for the last two years and two years of service at no charge".


Related Tags