Sprint has been accused by US federal regulators of charging its subscribers hundreds of millions of dollars in charges for services they didn't order. Sprint, the No. 3 wireless carrier in the US, reportedly engaged in "cramming," which means they knew third-party companies were charging for text message alerts and other random garbage their customers didn't want.
"Consumers ended up paying tens of millions of dollars in unauthorized charges, even though many of them had no idea that third parties could even place charges on their bills," said Richard Cordray, director of the Consumer Financial Protection Bureau (CFPB), in a statement. "As the use of mobile payments grows, we will continue to hold wireless carriers accountable for illegal third-party billing."
Not surprisingly, Sprint disagreed with the CFPB's accusations, saying that it "strongly disagree with (the CFPB's) characterization of our business practices," and wants customers to contact them if they believe they were unfairly charged.
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