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Lowe's hopes the OSHbot will help assist customers while browsing

Lowe's is using an Orchard Supply Hardware store in San Jose as a testing ground for a new customer service robot
By: Michael Hatamoto | Science, Space & Robotics News | Posted: Oct 29, 2014 3:23 pm

Lowe's has developed the OSHbot to see if robots on wheels will be able to improve the store's customer service, with testing currently being done in an Orchard Supply Hardware store in San Jose, California. The robot will greet customers as they enter the store, and ask to see if they need help finding an item. The robot has voice support for English and Spanish, with other languages to be supported in the future.




"Using science fiction prototyping, we explored solutions to improve customer experiences by helping customers quickly find the products and information they came in looking for," said Kyle Nel, from the Lowe's Innovation Labs. "As a result we developed autonomous retail service robot technology to be an intuitive tool customers can use to ask for help, in their preferred language, and expect a consistent experience."


The OSHbot stands 5-feet tall and includes a front and back screen that can be used for video conferences with other store employees, along with displaying in-store specials. The OSHbot also includes a 3D scanner able to identify items.


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