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Edinburgh Airport testing out Google Glass, enhancing customer service

Customer service employees at Edinburgh Airport will test if Google Glass allows them to better serve air travelers
By: Michael Hatamoto | Wearable Computing News | Posted: Sep 30, 2014 6:30 pm

The Edinburgh Airport has become the first airport in the UK to test Google Glass, in an attempt to improve service to air travelers. Employees would be able to pull up flight details and other relevant information to help assist customers as they prepare to fly out of the airport.




"We're always looking for new and innovative ways to improve the airport experience for our passengers and Google Glass trial is a great example of how we're thinking out the box," said Gordon Dewar, Edinburgh Airport chief executive. Over the next few months we'll be able to establish whether this product is suitable for an airport environment."


If airport officials determine Google Glass isn't the right wearable for its employees, companies such as Kopin manufacture industrial wearables.


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