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Comcast puts customer on hold until call center closed for the day

Comcast is going to have egg on its face yet again, following news it greatly disrupted a customer simply trying to cancel his service

By: Michael Hatamoto from Aug 13, 2014 @ 18:48 CDT

Less than one month after apologizing for an embarrassing and "unacceptable" customer call, Comcast will have even more egg on its face. YouTube user Aaron Spain wanted to have service installed in his new apartment, but after technicians didn't show up on several different occasions, he tried to cancel. Spain was on hold for more than three hours, and was simply on hold until the call center simply closed for the day.

"I'd also been assured so many times that their service department was 24/7," Spain noted. "No distinction or clarification was ever made by anyone that their 'retention' department closed at any time."

Spain did note that the people he spoke with were polite, despite being put on hold until the call center actually closed for the day.


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