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Apple seeks to improve online sales by offering faster refunds

Apple uses faster return shipping service to help speed refunds to users who return iPhones and other gear to improve online shopping experience

By: Shane McGlaun from May 13, 2014 @ 6:35 CDT

One of the important parts of making sure people will buy items from an online store is to make sure that those who are unhappy with their items can return them easily. The flip side to that coin is making sure that once the items are returned the buyer gets a fast refund of their money. Apple has reportedly made refunds much faster for people who return items purchased at its online store.


Reports indicate that it now takes about half the time it used to for a refund to be issued. A company called StellaService says that people can get a refund from Apple in less than a week now. It used to take ten days to get a refund in the past.

The way refunds get to the user faster is that Apple is now using FedEx 2 Day shipping for pre-paid returns of items meaning products are returned to the warehouse in three days. Sources claim that users will pay no more for the expedited return service.


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