Google halts its sales of Nest due to unintentional deactivation issue

Due to 'Nest Wave' feature, the device could be unintentionally deactivated and therefore being a potential safety issue.

Published Fri, Apr 4 2014 10:11 AM CDT   |   Updated Tue, Nov 3 2020 12:17 PM CST

Google has suspended its sales of Nest Protect smoke and carbon monoxide alarm due to a flaw where it can be disabled unintentionally.

Google halts its sales of Nest due to unintentional deactivation issue 1 |

Nest CEO Tony Fadell said in the company website,"During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave could be unintentionally activated. This could delay an alarm going off if there was a real fire."

The devices are equipped with a feature called 'Next Wave' where you can disable by simply standing under the device and wave. However it was found out that there is a strong possibility of accidental deactivation because of this feature.

Google halts its sales of Nest due to unintentional deactivation issue 2 |

For those who already have the Nest Protect, devices that are connected via Wi-Fi will be deactivated within the next 24 hours. There is no issue reported with the fire alarm. Therefore, its important that the devices are connected to the internet so that the update will disable Nest Wave. The alternate option is to ask for a refund.

Nest released its 'Protect' device as a successor to smart thermostat which is also reported to be on sale in the UK. Google bought the company for $3.2 billion in January.


After being a long time PC enthusiast and a former contributor for many Indian based PC and Tech forums, Roshan now joins TweakTown covering tech news and also any developments from India. Like many enthusiasts, with years of being involved in many Indian tech forums and running his own tech site, he's commonly referred by his forum nickname 'The Sorcerer' by many old and new fellow PC enthusiasts, followed by few companies from time to time. He's also the winner of the TweakTown's Computex 2012 Taipei trip. If any free time is left, Roshan prefers to play FPS games.

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