Mt. Gox trying to make amends, sets up support call center for users

Mt. Gox sets up a call center for angry customers that want to receive updates on stolen bitcoin loot and what their options are moving forward.

Published Sun, Mar 2 2014 11:49 PM CST   |   Updated Tue, Nov 3 2020 12:18 PM CST

Bitcoin exchange service Mt. Gox plans to open up a call center to help customers as the company continues to deal with bankruptcy and 750,000 lost customer bitcoins.

Mt. Gox trying to make amends, sets up support call center for users |

After hackers successfully compromised the company's computer network, almost $500 million of bitcoins were stolen from Mt. Gox and its customers. Mt. Gox reportedly has around $31 million in assets, but now has $63.6 million in debt.

In a recent post on the Mt. Gox official website:

"A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number: Telephone number: +81 3-4588-3921. Working hours: Monday to Friday (10AM to 5PM) Japan Time"

The Japanese government believes it is up to international governments to work together to create some type of bitcoin - and other cryptocurrencies - legislation to help consumers and businesses.

An experienced tech journalist and marketing specialist, Michael joins TweakTown looking to cover everything from consumer electronics to enterprise cloud technology. A former Staff Writer at DailyTech, Michael is now the West Coast News Editor and will contribute news stories on a daily basis. In addition to contributing here, Michael also runs his own tech blog,, while he looks to remain busy in the tech world.

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