Mt. Gox trying to make amends, sets up support call center for users

Mt. Gox sets up a call center for angry customers that want to receive updates on stolen bitcoin loot and what their options are moving forward

By: Michael Hatamoto | Hacking & Security News | Posted: Mar 3, 2014 5:49 am

Comment | Email to a Friend | Font Size: A A

Bitcoin exchange service Mt. Gox plans to open up a call center to help customers as the company continues to deal with bankruptcy and 750,000 lost customer bitcoins.

mt_gox_trying_to_make_amends_sets_up_support_call_center_for_users_01

After hackers successfully compromised the company's computer network, almost $500 million of bitcoins were stolen from Mt. Gox and its customers. Mt. Gox reportedly has around $31 million in assets, but now has $63.6 million in debt.

In a recent post on the Mt. Gox official website:

"A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number: Telephone number: +81 3-4588-3921. Working hours: Monday to Friday (10AM to 5PM) Japan Time"

The Japanese government believes it is up to international governments to work together to create some type of bitcoin - and other cryptocurrencies - legislation to help consumers and businesses.

NEWS SOURCES:News.cnet.com, Mtgox.com, Coindesk.com