ECS ignoring customer whose motherboards caught on fire?

ECS ignoring customer whose motherboards caught on fire? news post from TweakTown's online news computing and technology content pages.

Cameron Wilmot
Published Wed, Jul 16 2003 6:20 AM CDT   |   Updated Sat, Aug 8 2020 10:29 AM CDT
We got an e-mail earlier on from a concerned buyer of ECS motherboards who has had problems with two ECS K7ECM motherboards (rev 1.0 15-A01-010100) catching fire over the past four weeks.

Michel Castonguay, the buyer, contacted ECS USA RMA department about this issue and was given the following standard response which shows no regard to the fact that these motherboards apparently, caught on fire!

Dear indirect Canadian customer,

You have reached ECS-USA RMA Dept. We handle warranty service for our
authorized distributors in the US only.

Please reference ECS RMA policy posted on our website:

ECS manufacturer warranty is offered to direct customers with a valid ECS
invoice only. Since our warranty is handled through the vendor channel, you
need to contact your vendor for RMA. Your warranty is limited to the period
offered by your vendor.

Since your warranty already expired with your vendor, you won't be able to get the replacement motherboards requested.

Thank you,

You can read the full e-mail in our Motherboards Forum

Cameron founded TweakTown in 1999 after it originally started off as his personal homepage. Cameron was once, many years ago, the only person at TweakTown producing content, but nowadays, he spends his time ensuring TweakTown operates at its best in his senior management role.

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