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Germany tells Google to improve customer service or face fines

Google must improve on its customer service or pay fines, says Germany
By: Charles Gantt | Business, Financial & Legal News | Posted: Apr 19, 2013 4:18 pm

Google has a nasty habit of not responding to customer support emails, and has an automated system that points you to the Google help forums, which are usually not that helpful.




Apparently Germany is not very happy about this and has told Google to remedy the situation or face the consequences.


The Federation of German Consumer Organisations (VZBV) has told Google to sign an undertaking that will revamp their customer service and elicit actual human responses when contacted by users. The VZBV is citing the Germany Telemedia Act, which requires all businesses to have an email in which customers can submit questions to.


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