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Google offer 24/7 phone support for Chrome to Google Apps users

Google Apps for Business, Education and Government get 24/7 phone support for Chrome

By Anthony Garreffa from Oct 3, 2012 @ 3:32 CDT

Google have just announced they're looking after Google Apps for Business, Education and Government customers, where those customers can feel safe with the option to call, or e-mail Google with questions about Chrome.


Google haven't been the most friendliest company when it comes to offering support, but wer'e seeing the Mountain View-based company slowly change their ways. Starting today, Google Apps customers can call, or e-mail Google for Support with "Chrome installation, functionality, security, browser policy settings and Google Apps interoperability for Windows, Mac OS X and Linux."

24/7 phone support is a big deal, especially for business customers - these customers don't have the time to fault find themselves, where they can now just pick up a phone and call Google for some answers. Google has promised to respond to "P1 priority support requests" within an hour - this is defined as a "Service Unusable in Production" case. Other requests will be answered within a business day, or less.


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