J.D. Power and Associates' latest rankings for consumer satisfaction with smartphones has the same winner it has for eight years now, Apple. Apple have continue to pushed back increasing competition from Samsung, HTC, Motorola and Google.
Out of a possible 1,000, Apple scored 849. HTC were behind Apple with 790 in second place, and Samsung and Motorola sat in third and fourth spots with 783, and 783, respectively. Motorola took in 777 points for fifth position, with six and seventh position going to Nokia with 763, and RIM with 742, respectively. Sitting in second to last is RIM with 740, and HP/Palm sit with 707.
The survey takes into consideration of overall satisfaction with features with performance (29%), ease of operation (26 percent), physical design (24 percent), and features (21 percent). For smartphones, the key factors were performance (33 percent), design (23 percent), features (22 percent), and ease of operation (22 percent).
Last updated: Apr 7, 2020 at 11:28 am CDT
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