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Google sued over app return policy and bogus apps

Google is being sued over app return policy and bogus apps.

@tracehagan
Trace Hagan
Published Fri, Mar 16 2012 5:30 PM CDT   |   Updated Tue, Apr 7 2020 11:25 AM CDT

Here comes another blow to the search giant. Not only are they being investigated by both US and EU regulators, but they are now being sued. A lawsuit has been filed in California Superior Court that is seeking class-action status, damages, and attorneys' fees and costs. The lawsuit names California residents Dodd J. Harris and Stephen Sabatino. Harris is upset because he purchased the app "Learn Chinese Mandarin Pro" for $4.83 in December. He claims that the app did not work as advertised, but he was too late. It was already 20 minutes past his purchase. Google's return policy only allows 15 minutes.

Google sued over app return policy and bogus apps | TweakTown.com

Sabatino, on the other hand, bought "aBTC", a BitTorrent client for Android, for $4.99 in January. The product didn't work, however, he tried tinkering with it for an hour before attempting to unsuccessfully return it. In December 2010, Google lowered the return policy on apps from 24 hours to 15 minutes. They stated this was because "most users who request a refund do so within minutes of purchase."

In addition to the refund policy, the suit is challenging Google's app approval process, or lack there of. Google, unlike Apple, has previously allowed any app to be posted to the market. This has led to many apps on the market which contain malware. In response to this, Google last month added a new layer of security, dubbed Bouncer, which will attempt to scan apps for evidence of malware and bounce them.

It will be curious to see just how this plays out in the courts. Will Google be forced to become more Apple-like and review each app submission? Or will the courts say that it's a risk you take when you try to be open? All of that brings up an interesting point. The US legal system has a way of stifling innovation because everyone is afraid of being sued.

NEWS SOURCE:pcmag.com

Trace is a starving college student studying Computer Science. He has a love of the English language and an addiction for new technology and speculation. When he's not writing, studying, or going to class, he can be found on the soccer pitch, both playing and coaching, or on the mountain snowboarding.

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