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Blizzard cut 600 of their staff, reportedly from their customer service department

Blizzard eliminate 600 positions from their global workforce

By Anthony Garreffa on Mar 1, 2012 at 03:31 am CST - 1 min, 1 sec reading time

Blizzard have reportedly axed 600 positions from their global workforce, they announced earlier today. The layoffs reportedly come as a result of reviews of the company's organizational structure, with the press release stating:

Blizzard cut 600 of their staff, reportedly from their customer service department | TweakTown.com

Approximately 90% of the affected employees will come from departments not related to game development. The World of Warcraft development team will not be impacted.

An ex-Blizzard employee who is familiar with the organizational issues explained to Vox Games that the layoffs are predominately from customer service. This is because over the years Blizzard have automated some of these positions, such as the reclaiming of compromised accounts, has now led to increased efficiency of each customer service representative.

Coupled with the decrease in World of Warcraft's subscribers, Blizzard found that their customer service manpower far exceeded demand, The Verge's source stated. Blizzard's president, Mike Morhaime actually posted on the official Battle.net forums stating:

In order to keep making epic game content while serving players effectively, we have to be smart about how we manage our resources. This means we sometimes have to make difficult decisions about how to best maintain the health of the company. We're in the process of making some of those hard decisions now.

Last updated: Nov 29, 2019 at 03:31 pm CST

Anthony Garreffa

ABOUT THE AUTHOR - Anthony Garreffa

Anthony is a long time PC enthusiast with a passion of hate for games to be built around consoles. With FPS gaming since the pre-Quake days, where you were insulted if you used a mouse to aim, he has been addicted to gaming and hardware ever since. Working in IT retail for 10 years gave him great experience with high-end, custom-built PCs. His addiction to GPU technology is unwavering, and with next-gen NVIDIA GPUs about to launch alongside 4K 144Hz HDR G-Sync gaming monitors and BFGDs (65-inch 4K 120Hz HDR G-Sync TVs) there has never been a time to be more excited about technology.

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