Consumer Reports did a pretty large survey of 50,000 of their readers to get an idea of the state of cell phone service and usage in the U.S. and got some interesting results. Consumer Reports famously withheld a recommendation from the iPhone 4 due to antenna issues, but their readers overwhelmingly disagreed. 98 percent of owners were happy with their phone, although their service was a different story.
According to the report, AT&T "scored below average in every attribute except web access and texting." U.S. Cellular, one of the nation's smaller carriers, scored the highest overall, followed by Verizon, T-Mobile, and Sprint. With smartphones becoming more the rage, the obvious gripe across the board no matter the carrier was cost; it was the top complaint at Verizon which got fairly high marks everywhere else.
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