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FCC looks to end mobile "bill shock" with new rules

Texting/calling users who are close to going over plans may become a rule
By: Don Lynn | Mobile Devices News | Posted: Oct 14, 2010 12:59 am

If it hasn't happened to you, you've likely heard a story from someone else: The "I didn't know I was over my minutes/data plan and got a bill for $300/$1000/One MILLION dollars" story. The Federal Communications Commission is looking to make this a thing of a past in the U.S. on Thursday with new proposed rules.




The new rules would be fairly simple, and make a whole lot of sense. If a user is getting close to reaching their monthly limits on voice, text, or data services, cell companies would be required to send a text or voice alert to the user. Alerts would also be required if a user is going to incur any serious uncovered charge like international roaming. File this under "why the heck didn't we think of this earlier?"


Recent surveys released showed one in six mobile users had experienced "bill shock," with two-thirds of complaints being over charges that totaled $100 or more.



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