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Dell knowingly sold bad computers according to documents

Dell told CSRs to stay quiet on bad PCs
By: Shane McGlaun | Computer Systems News | Posted: Jun 30, 2010 4:48 pm

The most recent issue for Dell was certainly the massive battery recalls the company was forced to make along with just about every other computer maker on the planet over the last few years. However, Dell's issues go back further than that.




Dell sold Optiplex machines years back that were by Dell's own admission strapped with a 97% failure rate. The failure rate resulted in a suit and documents related to the case have surfaced that make Dell look very bad.


According to the documents not only did Dell knowingly sell these defective computers, which had capacitors that went bad, it told customer service reps to stay quiet. The documents allegedly told CSR type to avoid any language that gives the impression that indicate boards on the affected systems were bad.



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