Synology has confirmed a known system issue caused by flawed flash memory chips. This issue can occur when users reboot the DiskStation; the unit will not restart and the blue LED light will blink continuously. This issue does not affect data stored on the DiskStation and will not result in data loss.
The affected products include DS1512+ and DS1812+ worldwide, and DS212j for Asia shipments only. The best estimated quantity is 480, 120 and 700 units respectively and most of them have been returned or are on the way to Synology.
Users who encounter this issue should contact Synology at blueLED@synology.com and our technical support team will provide them with the best solution. If users did not encounter the above issue but still have any concerns, or users want to make sure the product that they are going to purchase is not affected, they are welcome to send serial numbers to blueLED@synology.com for verification.
For resellers who want to check whether their on-hand stocks are affected, they are also welcome to send serial numbers to blueLED@synology.com for verification. Synology strives to ensure all customers can receive our rapid and full support.
"We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Synology has taken immediate action to correct the situation, and we remain one hundred percent dedicated to serving our customers," said Vic Hsu, CEO of Synology Inc. "Rest assured we have already identified and fixed this problem. No future shipments will be affected."
Latest News Posts
- New 'Teenage Mutant Ninja Turtles 2' trailer actually looks kinda fun
- Sony developing smart contact lenses with life recording
- Hitman patch lets DirectX 12 users play again
- Apple Music rumored to receive interface overhaul this summer
- Fallout 4's Far Harbor DLC might have underwater exploration
- GA-EX58-UD3R won't post
- Creative iRoar Intelligent Bluetooth Speaker Review
- x5450 on ep43-s3l overclock help
- Gigabyte GA-X99-Gaming-5P | Intermittent Boot Failure & USB Crashes in Windows 10
- LaCie P9227 Porsche Design Mobile Drive 4TB USB C Review
- Colorful to showcase new products at COMPUTEX 2016
- Global e-channel expanded by 23% in Q1-2016 according to Icecat
- The PGL KeSPA Regional Minor Championship: Asia to debut this Thursday; full schedule revealed
- ASRock and Intel teams up to create one of the smallest mini PCs: DeskMini
- Sapphire launches Radeon Pro Duo for ultimate VR & 4K experience