Synology has confirmed a known system issue caused by flawed flash memory chips. This issue can occur when users reboot the DiskStation; the unit will not restart and the blue LED light will blink continuously. This issue does not affect data stored on the DiskStation and will not result in data loss.
The affected products include DS1512+ and DS1812+ worldwide, and DS212j for Asia shipments only. The best estimated quantity is 480, 120 and 700 units respectively and most of them have been returned or are on the way to Synology.
Users who encounter this issue should contact Synology at blueLED@synology.com and our technical support team will provide them with the best solution. If users did not encounter the above issue but still have any concerns, or users want to make sure the product that they are going to purchase is not affected, they are welcome to send serial numbers to blueLED@synology.com for verification.
For resellers who want to check whether their on-hand stocks are affected, they are also welcome to send serial numbers to blueLED@synology.com for verification. Synology strives to ensure all customers can receive our rapid and full support.
"We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Synology has taken immediate action to correct the situation, and we remain one hundred percent dedicated to serving our customers," said Vic Hsu, CEO of Synology Inc. "Rest assured we have already identified and fixed this problem. No future shipments will be affected."
Latest News Posts
- AMD Radeon Vega Frontier Edition unboxed, it's BEAUTIFUL
- Nintendo wants to make Star Fox, Pikmin and Yoshi anime
- Radeon Vega Frontier barely beats GTX 1080 in tests
- Halo Wars 2's latest update includes multi-GPU support
- Ubisoft could be working on next-gen Splinter Cell
- GIGABYTE X370-Gaming K7 Motherboard Review
- BIOSTAR X370GTN Gaming Motherboard Review
- Intel Optane in RAID 0 - World's Fastest System Disk
- GIGABYTE Z270X-Designare Motherboard Review
- AMD launches the world's fastest graphics card for machine learning development and advanced visualization workloads, Radeon Vega Frontier Edition, available now
- Toshiba develops world's first QLC BiCS FLASH 3D memory with 4-Bit-Per-Cell technology
- Logitech Circle 2 will be compatible with Amazon Echo Show
- Synology introduces DiskStation DS1517 and DS1817
- Deep Silver and 4A Games are proud to announce Metro Exodus