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Telecommunications Industry complaints drop for some providers

By: Chris Smith | More News: Internet & Websites | Posted: 1 week, 4 days ago

With the sheer volume of users on the internet gaining by the minute, some comforting information has been published by Australia's Telecommunications Industry Ombudsman recently, stating that complaints are down across the board, seemingly meaning that many telco's are doing much better than before.




Overall there has been a reported 10.5 percent drop in complaints compared with 2014, seeing Vodaphone improve the most, showcasing a lower complaints figure over five consecutive quarters. Also on the mend is Telstra, experiencing a drop of 2500 complaints, however dwarfed by Vodaphone's two-thirds improvement.


Bringing up the rear is Optus, blaming it's increased 4G network usage and weather issues affecting cable network operations.

Google Play Store update could soon add family sharing and gifting

By: Anthony Garreffa | More News: Internet & Websites | Posted: Nov 8, 2015 9:22 am

It looks like Google could be ushering in some big changes to the Play Store, with the latest Play Store v5.12 APK being torn down and dissected by Android Police, where they found Families, Family Library and Gifting options.




The Family Library is a big change for Google, as it would allow family members to buy and share content from the Play Store with their closest family members. We don't know how it would work exactly, but there would be a 'creator' for the Family Account, who would then be able to send invites to the group - similar to how the account sharing on Spotify works.


Next up is Gifting, where you can buy someone an app, enter in an email address, your name and a message - and voila, you've just gifted them an app, or a game. If the gift is rejected, you can send it to someone else, but we don't know if there'll be a refund or store credit option just yet. The new Play Store update should roll through soon, with these upgrades in tow.

Gmail Smart Reply predicts what you want to say for quick responses

By: Sean Ridgeley | More News: Internet & Websites | Posted: Nov 3, 2015 9:29 pm

Google is rolling out Smart Reply for Gmail later this week, a new feature that predicts what you want to respond with, allowing for quick responses. The idea, of course, is to make e-mail easier to handle when on the go, particularly on busy trips and such.




Google says The more you use Smart Reply, the smarter it becomes, so long-term use will pay off.


Smart Reply can be found on Google Play and the App Store in English when it launches.

Google exploring bringing Fiber to Oklahoma City, Jacksonville, Tampa

By: Sean Ridgeley | More News: Internet & Websites | Posted: Oct 29, 2015 5:33 pm

Google has begun the process of bringing Fiber to three more US cities: Oklahoma City, OK, Jacksonville, FL, and Tampa, FL. Whether it will actually happen is another story (there is a lot of evaluation on the viability of construction to be done first), but they did have plenty of nice things to say about each location.




"These growing tech-hubs have a strong entrepreneurial spirit and commitment to small business growth," writes Jill Szuchmacher, Director of Google Fiber Expansion. "Their list of accolades is long-from Jacksonville's title as a top 10 city for tech jobs, to Tampa Bay's #2 spot on the list of best cities for young entrepreneurs, to Oklahoma City's recognition as the #1 city to launch a business. One of our goals is to make sure speed isn't an accidental ceiling for how people and businesses use the Web, and these cities are the perfect places to show what's possible with gigabit Internet."


The tally of cities equipped with or exploring Fiber right now is 15.

YouTube's subscription service is expected to launch on Wednesday

By: Anthony Garreffa | More News: Internet & Websites | Posted: Oct 20, 2015 5:35 am

Google has been expected to launch its long-awaited video subscription service through YouTube for a while now, but it looks like it will be finally taking place on Wednesday according to the latest rumors.




YouTube's premium subscription model is expected to include ad-free viewing, as well as the ability to download videos for offline viewing. As for the cost, we should expect somewhere around the $10 per month range, which will have plenty of people jumping onboard so that they can secure an ad-free YouTube experience.

Amazon slams New York Times report on its working conditions

By: Sean Ridgeley | More News: Internet & Websites | Posted: Oct 19, 2015 5:06 pm

Two months ago, the New York Times published an expose on the work environment at Amazon, which it described as "brusing" from the get go, before detailing extremely long hours, annual staff cullings, and employees crying in the office, among other things.




Now, Amazon's Senior Vice President for Global Corporate Affairs Jay Carney has hit back, criticizing the piece as poor journalism on (it should be noted Carney spent two decades as a reporter for Time, and has served as White House Press Secretary).


The jist of Carney's position is that the sources in the article are not credible (one, he says, later resigned when confronted with evidence of him attempting to defraud and conceal vendors, and another later clarified her long hours were self-imposed), and they were lied to about how the piece would turn out (nuanced versus what he feels is sensationalist).

Continue reading 'Amazon slams New York Times report on its working conditions' (full post)

YouTube Gaming v1.1 has plenty of new upgrades and features

By: Anthony Garreffa | More News: Internet & Websites | Posted: Oct 18, 2015 2:11 am

It looks like Google is making big progress in its Twitch competitor, with YouTube Gaming v1.1 being torn down by Android Police. The outfit found that the latest app includes background and offline playback, and so much more.




With YouTube's background and offline playback still not here, it shows the progress that the team has had with YouTube Gaming, pushing out these two big features into the app virtually instantly. We should hopefully expect the normal YouTube app to feature offline playback and background play in the next few revisions.


Google is including VR support for YouTube Gaming through Cardboard, allowing 360-degree videos to be played through the YouTube Gaming v1.1 app. If you want to download the YouTube Gaming v1.1 APK, you can grab it here.

Chattanooga now home to 10Gbps Internet, transfers at 1.1GB/sec

By: Sean Ridgeley | More News: Internet & Websites | Posted: Oct 16, 2015 9:39 pm

Chattanooga, Tennessee is now host to the world's fastest Internet, which clocks in at 10Gbps. The service comes courtesy of local Internet service provider EBP, which introduced citywide 1GB/s service in 2010. They dub the service "NextNet."




The 10Gbps service will cost you $299 per month, compared to the $69.99 1Gbps service. Two other cities -- Springfield, Vermont and Salisbury, North Carolina -- started offering 10Gbps service this year, but Chattanooga, with 170,000 customers, has the highest potential adoption rate.


The city and company are hoping the news will attract tech startups to the region. Another motivator is Comcast, which recently introduced 2Gbps service for $159/mo to residents.

Facebook testing new video features

By: Sean Ridgeley | More News: Internet & Websites | Posted: Oct 13, 2015 5:35 pm

Facebook is currently working on four new video related functions, each of which is highly practical.


First up is suggested videos, which would help you find other videos to watch after you start watching a video from your Feed. This feature is available now on most iPhones around the world, and to some web users. Android users will see it within a few months.




Next is multitasking while watching videos. Facebook is now testing the ability to watch a video in a floating screen while you continue to use the site, which sounds much like what we see with Chromecast and YouTube.

Continue reading 'Facebook testing new video features' (full post)

Google wants to improve mobile web performance

By: Sean Ridgeley | More News: Internet & Websites | Posted: Oct 7, 2015 6:07 pm

Google met with technology companies and publishers recently to discuss the issue of slow loading websites on mobile, an issue they believe causes significant revenue loss for website owners.




Following the talks, they've launched the Accelerated Mobile Pages (AMP) project. As you can probably tell from the name, the aim is to improve mobile browsing performance, but it's also to better how code functions across all the different devices available today.


The project is built on AMP HTML, "a new open framework built entirely out of existing web technologies, which allows websites to build light-weight webpages."


More than 30 publishers have signed on to start. Among them: Wordpress and Twitter.

Continue reading 'Google wants to improve mobile web performance' (full post)

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